Our director of care coordination discusses how we advocate for our clients during the COVID-19 pandemic. Next month marks six years since I made the decision to join the Rothkoff Law Group as an elder care coordinator. Upon joining the firm in 2014, I worked with two other care coordinators to make the care coordination team a dynamic trio. In the years prior to my role at Rothkoff, I was employed as a long-term care community social services coordinator and discharge planner.
Six years later, I am now the proud Director of Care Coordination at Rothkoff Law Group, standing alongside four others in the Care Coordination Department to support and advocate our clients through the long-term care continuum. Our team maintains a collective background of experience in long-term care communities, hospital care management, senior behavioral health, and community-based services.
Rothkoff Law Group proudly employs five care coordinators to assist our clients and their loved ones because we know those services are necessary and valuable. You will often hear our motto “care always comes first” echoed throughout the office. Once the care coordination team addresses the care issues, our office can then design a plan and draft documents to address current and future care needs to access benefits and protect valuable assets. Providing clients with documents and protecting assets are not enough. Advocating for quality care should always come first.
The last four plus months and counting have proved to be a challenge for our Care Coordination team. Despite our collective experiences, our backgrounds in long-term care could not have prepared us for the unchartered territory that our clients faced. We pride ourselves in having or identifying the solutions to our client’s problems. However, during this pandemic, we encountered issues that we never experienced before.
Despite the uncertainties, the Elder Care Coordinators continued to educate themselves on the issues surrounding the pandemic, including the ever-changing CDC guidelines and the effects on our clients and their loved ones. Although we are sadly not through this yet, the discussion of visitations in long-term care communities offers a little glimmer of hope of what is to come. Since my first day at Rothkoff Law Group, I have always been proud to be a part of such an incredible team of advocates, but I cannot say enough about the team’s ongoing efforts to advocate for our clients during the COVID-19 pandemic.
Note: We have recently instituted a LiveChat feature for our clients and prospects to better connect with us from a distance.
Kathleen Magee, CECC
Director of Care Coordination